What happens when I place my order?
Once your order is placed you will receive an email from Victoria Miniatures acknowledging your purchase. When your package ships you will receive tracking information email from the courier, and the status of your order will change to ‘shipped’ in your Victoria Miniatures account.
If you don’t see any emails, check your spam folder.
How is my order shipped?
All international orders are shipped from Adelaide, Australia via “International Standard” This is a tracked airmail service from Australia and includes email notifications.
Orders within Australia are sent using Standard Parcel Post. This is a trackable domestic service.
How long will it take for my order to arrive?
All orders are shipped as soon as possible once your payment has cleared.
All packages should arrive within 6 days to 2 weeks of dispatch. Canadian and German customers should allow additional time for their local customs clearance.
Are Australian’s charged GST?
The Australian Government charges 10% GST on all orders placed within Australia, but Victoria Miniatures will pay the GST for you! It will be shown on your receipt.
Will I get charged EU and UK Import Duty?
Victoria Miniatures is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges you may incur for orders placed outside the United Kingdom or the EU.
Can you mark my package as “gift”?
Sorry, no. It is against the law.
What if there is a problem with my order?
All efforts are made to deliver your order in good time, complete and undamaged, but we are only human and occasionally mistakes will happen. If there is any problem with your order please contact email@example.com and we will be very happy to sort it out. Please contact me BEFORE filing a dispute with PayPal.
What if I gave the wrong address?
Victoria Miniatures cannot take responsibility for customers providing incorrect information. We usually ship orders within 24 hours of receipt. However, if you have provided a wrong address and can contact us before it has shipped, we endeavor to correct it. Contact firstname.lastname@example.org
Can I pick up my Order?
No, we do not have A ‘bricks and mortar’ store.
Do you ship to PO Box numbers?
Yes, but check with your post office that they can receive packages.
I have another question.
Happy to help, contact us email@example.com