Shipping FAQ (updated Aug 3rd 2022).
What does shipping cost?
USA: Shipping $5. Orders $50 or more ship free.
Rest of the World: Shipping $20. Orders $200 or more ship free.
Can I track my package?
Yes, when your order ships, you will receive an automated email or text message with your tracking information.
Will I be charged taxes?
We do not charge tax on orders. But your local government might charge VAT or customs tax. Please make sure you are aware of the tax policy in your country for imported packages.
UK Customers and taxes.
Unfortunately our UK customers are subject to UK customs duties. Please make sure you are aware of the UK policy if you are ordering from there.
You can visit the relevant Gov.UK webpage HERE.
The most relevant bits for you are sections 2.3, 3.1, 3.3, 3.4 & 3.5.
Will I get charged EU and UK Import Duty?
Victoria Miniatures is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges you may incur from ordering from the United Kingdom or the EU.
What happens when I place my order?
Once your order is placed you will receive an email or text message from Victoria Miniatures acknowledging your purchase. When your package ships you will receive tracking information email from USPS, and the status of your order will change to ‘shipped’ in your Victoria Miniatures account.
If you don’t see any emails, check your spam folder.
How long will it take for my order to arrive?
All orders are shipped as soon as possible once your payment has cleared.
All packages withing the US usually arrive within a few days. Orders outside the US can encounter long delays due to covid. 2-3 weeks shipping time is normal, but delays can be 2-3 months in some cases.
Can you mark my package as “gift”?
Sorry, no. It is against the law.
What if there is a problem with my order?
All efforts are made to deliver your order in good time, complete and undamaged, but we are only human and occasionally mistakes will happen. If there is any problem with your order please contact firstname.lastname@example.org and we will be very happy to sort it out. Please contact us BEFORE filing a dispute with PayPal.
What if I gave the wrong address?
Victoria Miniatures cannot take responsibility for customers providing incorrect information. We usually ship orders within 24 hours of receipt. However, if you have provided a wrong address and can contact us before it has shipped, we endeavor to correct it. Contact email@example.com
Can I pick up my Order?
No, we do not have A ‘bricks and mortar’ store.
Do you ship to PO Box numbers?
Yes, but check with your post office that they can receive packages.
I have another question.
Happy to help, contact us firstname.lastname@example.org